Refund policy

Returns

Due to the nature of our products, we do not accept returns of food items.

All 365Pure® products are food products intended for consumption and are therefore considered perishable goods. For health, safety, and hygiene reasons, opened or unopened food products cannot be returned once delivered.

 

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt and contact us within 48 hours of delivery if:

  • Your item is damaged
  • Your item is defective
  • You received the wrong product

To report an issue, contact us at info@365pure.ch and include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

If the issue is confirmed, we will offer one of the following at our discretion:

  • A replacement
  • A refund
  • A store credit

 

Non-Returnable Items

The following items are non-returnable:

  • All food and edible products
  • Sale items
  • Gift cards
  • Custom or special orders

This policy applies regardless of whether the product has been opened.

 

Exchanges

We do not offer direct exchanges.

If an item arrives damaged or incorrect, please contact us as described above. Approved cases will be handled through a replacement or refund.


European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have a statutory right to withdraw from your purchase within 14 days.

However, this right does not apply to perishable goods, including food products, once they have been delivered, in accordance with EU consumer protection law.


Refunds

If a refund is approved, it will be processed to your original payment method within 10 business days after approval.

Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at info@365pure.ch.