FAQ
Explore the details—simple, straightforward, and transparent.
What is 365 Pure?
365 Pure is a family-driven food project focused on simple, honest products made for everyday use.
We create clean spreads using carefully selected ingredients, without added sugar, refined vegetable oils, or unnecessary additives. Our goal is to offer products we feel confident serving to our own family, every day.
What ingredients are used in your products?
We use carefully selected, minimal ingredients that serve a clear purpose.
Our products contain no added sugar, no refined vegetable oils, and no unnecessary additives. Full ingredient lists and nutritional information are always clearly stated on each product page.
Are your products suitable for special diets?
Our products are made with simple, clean ingredients and may suit certain dietary preferences. However, dietary needs vary, so we recommend checking the ingredient list on each product page or contacting us if you have specific concerns.
How should I store the product?
Store in a cool, dry place away from direct sunlight. Once opened, follow the storage instructions on the label for best quality and freshness.
Do your products contain allergens?
Yes, our products may contain allergens such as nuts. All allergen information is clearly stated on the product label. If you have severe allergies, please review the ingredient list carefully before consuming.
Do you add sugar or sweeteners to your products?
No. We do not add sugar or artificial sweeteners. Any sweetness comes naturally from the ingredients used.
Do you use vegetable oils in your products?
No. We do not use refined or processed vegetable oils. Our products are made without unnecessary oils or fillers.
What payment methods do you accept?
We accept major credit and debit cards, as well as TWINT and other secure online payment options available at checkout.
Is my payment information secure?
Yes. All transactions are processed through secure and encrypted payment gateways to protect your information.
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we may be able to make changes. Please contact us as soon as possible.
Will I receive an order confirmation?
Yes, you’ll receive an email confirmation once your order has been successfully placed.
Where do you ship from?
Orders are shipped from Switzerland.
Which shipping carrier do you use?
We ship our orders using Swiss Post to ensure reliable and timely delivery.
How long does delivery take?
Orders shipped within Switzerland are typically delivered within 2–3 business days after dispatch. Estimated delivery times will be shown at checkout.
Can I track my order?
Yes. Once your order has been shipped, you’ll receive a confirmation email with tracking information provided by Swiss Post.
Do you ship internationally?
At the moment, we ship within Switzerland only. International shipping options may be added in the future.
Do you accept returns?
Due to the nature of food products, we are unable to accept returns.
If your order arrives damaged, incorrect, or with an issue, please contact us and we’ll do our best to make it right.
How do refunds work?
If there is an issue with your order and a refund is approved, it will be processed back to the original payment method used at checkout.
What if my order arrives damaged or incorrect?
If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible with your order details. We’ll review the issue and offer a suitable solution.
How can I contact customer support?
You can reach us via email or through our contact page. We aim to respond as quickly as possible during business hours.